Operational Clarity Practice

Pavel
Panayotov

Helping companies stop fighting fires they could have seen coming.
The Problem I Solve
I help companies stop fighting fires they could have seen coming.
Most operational problems are not surprises. They build quietly, over months, until something breaks. A few focused conversations are usually enough to show exactly where the next one is coming from.
Who I Work With · What I Do

1 You Might Recognise Yourself Here

  • Founder or ops lead at a company of 10–80 people
  • Things are working, but increasingly through sheer effort
  • One person, or a small core team, holds everything together. It is a fragile place to be.
  • Your team is capable, but decisions still find their way back to you
  • You keep reacting rather than getting ahead of things
  • You have tried tools and processes. The problem keeps coming back.

2 What Changes When We Work Together

  • A clear map of where operations are most likely to break next
  • A prioritised view of what to fix first, and why
  • Your team moves from solving symptoms to preventing causes
  • Reactive patterns become predictable, without adding headcount
  • The people holding things together get a system built underneath them
  • The work leaves something that runs on its own
Does This Sound Familiar?
"Things are working, but I have this constant low-level anxiety that something is about to break and I won't see it coming. We keep solving the same problems. I'm tired."
Company Size
10–80 employees
Revenue Stage
€500K – €5M ARR
Common Symptom
Reactive cycles, repeat fires, key-person risk
How It Works
A Focused Process. No Lengthy Audits. No 200-Page Decks.
STEP 01
Surface what keeps breaking
STEP 02
Identify the cause underneath
STEP 03
Deliver a clear picture, fast
STEP 04
Build the structure, if needed
What You Get
The Diagnostic

1–3 focused sessions that produce one deliverable: a prioritised map of where your operations are most likely to break next, and what to do first.

No lengthy report. No generic frameworks. A clear picture specific to your company.

You walk away with clarity, not a to-do list written for a different company.
The Build

A 90-day engagement to install the operational structure the diagnostic reveals. Decision-making rhythm, escalation design, team enablement.

The goal is to make you not need me.

A structure your team owns, not something imposed from above.
Common Questions
"Things are fine right now."
Good. Operational problems often go unnoticed until they become urgent. While things are still working, that's a good time to look underneath.
"We already have someone for this."
Good. Do they have all the systems that support them and make their work easier, without a fire at least once a week?
"You'll tell us what we already know."
Yes. And that's normal. The question isn't what you know, it's why it hasn't been fixed. Usually by the end of the first conversation, you'll know whether I understand your situation.
"We've had consultants before."
Great. Why aren't you working with them now? I work across the full chain, or only where needed. No 200-page reports that nobody has time to read and implement.
What resonates?
We keep solving the same problems. They come back.
There is one person, or a small core team, holding everything together. If they stepped back, things would break.
Decisions that shouldn't need me still end up with me.
A recent hire, merger, or restructure didn't go as planned.
We bought a tool or brought someone in to fix an issue. The issue is still there.
I can describe the symptom clearly. I just can't pin down the cause.
Things are getting harder even though the business is not in crisis.
I have a low-level anxiety that something is about to break and I won't see it coming.